Ben Klopfenstein

Summary

I am an Information Technology Consultant with more than five years of experience securing, configuring, and troubleshooting networks and information systems for small businesses. My areas of software expertise include the maintenance, installation, and administration of Linux server and workstation systems as well as Windows XP, 2000, 98 and 95 workstations. I have experience programming and shell scripting in a number of languages and I also have extensive repair and maintenance experience with generic x86 hardware as well as HP server class hardware. I have experience with voice over IP solutions and virtualization technologies as well as experience with Ethernet and 802.11 networking maintenance, installation, and troubleshooting. I have help desk, customer service, and management experience.

Education

Colorado Technical University, Westminster, Colorado

Associates Degree in Information Systems – In Progress 2008

B.S. Information Systems Management – In Progress 2009

Technical Skills

Work Experience

1. Astor Broadcast Group 2001-2002

Engineering Intern

• Maintained Windows 98 workstations.
• Updated, repaired, and installed transmitter telemetry systems.
• Administered local network.
• Maintained critical broadcasting systems.

2. Family Christian Stores 2003-2006

Sales Associate

• Effectively up sold products to customers.
• Became a leading Sales Associate.

Sales Floor Leader

• Exceeded sales goals in a retail environment totaling more than 2 million in one year.
• Closed and opened Point of Sales machines.
• Calculated performance metrics and evaluated responses to increase performance.
• Oversaw other sales associates.
• Directed and guided team members toward reaching sales and performance goals.
• Trained new staff in the usage of computer systems.

3. American Legal Services 2007

Information Technology Specialist / Technical Support

• Revised and reimplemented critical network infrastructure components including cabling, switches and routers for a high-throughput VoIP network.
• Deployed Linux server systems, including a web server and an ldap authentication and NFS server.
• Prototyped and deployed several Linux workstations with automatic updating, central management, and central storage capabilities.
• Deployed several Windows workstations.
• Analyzed and modified information management systems to improve associate work flow.
• Began the design of a centralized VoIP infrastructure with support for voice mail and transfer/hold capabilities.
• Administrated web page hosting and wrote HTML and PHP code for an online payment system.
• Provided technical support to 5-20 workstation users with varying experience and with various hardware and software configurations.